Notice changing behaviour
Detect declining or changing customer patterns and surface signals that deserve attention.
Customer intelligence
From customer signals to your next action.
Customer intelligence for e-commerce teams. Understand what is changing in your customer base and see where your attention can make a difference.
Discuss your customer dataTalk to us about the product and current access.Customer signalsYOUR NEXT FOCUS
See who deserves your attention.
CustomerSignal
AAlex M.Longer purchase gap
SSam R.Lower order frequency
JJordan L.Change in spend
Illustrative interface · fictitious customers
The question we are working on
You have the dashboards. You still need to decide what to do.
Customer behaviour changes before it becomes obvious in a report. Teams need a clear view of the customers and segments worth investigating, with useful next actions attached.
DESIGNED FOR
E-commerce, CRM & retention teams
The product approach
From the question
to a better experience.
Explore the core ideas that shape Tracintel.
Find the right focus
Bring relevant customers and segments into view without the weight of a full enterprise CRM.
Turn signals into action
Translate commerce data into practical recommendations for your team to review.
Build on commerce data
A Shopify-first approach. LTV and CAC can be explored where the underlying data supports them; cross-product workflows are a future opportunity.
How the idea works
A clear path forward.
01
Read customer signals
02
Identify the change
03
Choose the next action
Let’s make it useful
Let’s talk
about Tracintel.
A product question. A difficult workflow. A new idea.
We’d like to hear what you are working on.
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